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The Strategy of Winners: What SOW really means for KellyOCG, our partners, and our clients

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The recent WannaCry ransomware attack has reminded all enterprises that they need to be vigilant about cyber security and this case, company data is at risk.  

Business Process Services, BPS Read More >

In our recent white paper The Strategy of Winners we described how economic and market conditions in recent years have forced many organisations to bear down on their use of statement of work (SOW) service providers. However the focus of much of ...

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Delivering a great customer experience (CX) is paramount to growing any business. Good CX leads to higher customer satisfaction, which brings loyalty and as word gets around, new customers. Bad CX has the opposite effect, driving away existing ...

Business Process Services, BPS, Customer Experience Read More >

A Statement of Work (SOW) is a document that details project/engagement specific activities, pricing, deliverables and timelines for a supplier providing services to their client. During the past few years the expression ‘SOW’ has evolved from its ...

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One of the greatest challenges for any business in today is recruiting top-quality talent. HR is under tremendous pressure now to deliver, especially with an increasing shortage of good talent. And as technology continues to evolve, it is important ...

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Customer experience (CX) takes centre-stage today, in terms of how businesses can deliver outstanding service and build loyalty.

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Remember a time when most business operations were completed in-house by full-time employees? For most industries, those days are gone.  Increasingly workers are offering their services on a freelance or project basis, taking advantage of the ...

Managed Service Provider, MSP, Talent Management Read More >

This International Women’s Day, in line with the theme #BeBoldForChange, I encourage companies to take bold steps towards gender equity in the workplace.

Talent Management, Talent Insights Read More >

There is no doubt in the minds of business leaders that having a strategy is critical in achieving long-term and sustainable business growth. They will readily acknowledge that the people in their organisation are key towards reaching these goals.

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During the 2017 Budget speech, Finance Minister Heng Swee Keat shared that deep shifts around the world will create new challenges but also open up new opportunities for many years to come. This year’s budget is aimed at developing strong ...

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The Strategy of Winners: What SOW really means for KellyOCG, our partners, and our clients

Contact a Consultant

KellyOCG can partner with you to create inventive and customized talent solutions to achieve an agile and resilient workforce.  Contact and connect with us today.