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The Strategy of Winners: What SOW really means for KellyOCG, our partners, and our clients

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Talent shortages remain a major concern for businesses in the Asia Pacific, according to our recent survey and report on workforce agility[i].

War for Talent Read More >

Optimising costs is an appropriate response to competitive pressure. This does not mean an indiscriminate slashing of expenses just to give a short-term boost to profits. It does however mean taking a good look at where efficiency can be raised but ...

Customer Service Read More >

Innovative and novel drugs remain key to profitability in the life sciences industry, but the increased use of digital technologies has placed the industry in direct competition with tech companies for the same talent pool.

Life Sciences Read More >

Demographic and lifestyle changes are giving the healthcare and life sciences industry a long-term boost. Shifting disease patterns, more sedentary lifestyles, changing diets, alongside ageing populations and a growing middle class have led to ...

Life Sciences Read More >

The recent WannaCry ransomware attack has reminded all enterprises that they need to be vigilant about cyber security and in this case, company data is at risk.  

Business Process Services, BPS Read More >

In our recent white paper The Strategy of Winners we described how economic and market conditions in recent years have forced many organisations to bear down on their use of statement of work (SOW) service providers. However the focus of much of ...

SOW, Statement of work Read More >

Delivering a great customer experience (CX) is paramount to growing any business. Good CX leads to higher customer satisfaction, which brings loyalty and as word gets around, new customers. Bad CX has the opposite effect, driving away existing ...

Business Process Services, BPS, Customer Experience Read More >

A Statement of Work (SOW) is a document that details project/engagement specific activities, pricing, deliverables and timelines for a supplier providing services to their client. During the past few years the expression ‘SOW’ has evolved from its ...

SOW, Statement of work Read More >

One of the greatest challenges for any business in today is recruiting top-quality talent. HR is under tremendous pressure now to deliver, especially with an increasing shortage of good talent. And as technology continues to evolve, it is important ...

Recruiting Read More >

Customer experience (CX) takes centre-stage today, in terms of how businesses can deliver outstanding service and build loyalty.

Business Process Services Read More >

Latest News

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The Strategy of Winners: What SOW really means for KellyOCG, our partners, and our clients

Contact a Consultant

KellyOCG can partner with you to create inventive and customized talent solutions to achieve an agile and resilient workforce.  Contact and connect with us today.